Property management - self storage units
Business

AIM listed self-storage company focused on both the domestic and commercial markets. The Company has experienced very significant growth. Current focus is on the southern half of the UK with expansion into continental Europe in progress. Existing systems included; self storage software, PC network at Head Office running MS Office, email and Sage Line 50 accounts software

Size £8m turnover, multi location
Functions Finance, logistics, internet, CRM, business intelligence
Projects

Define user functional requirements.

Select packaged software.

Recommendations on internal IT support requirements
Issues

Assessing the appropriateness of existing systems  - Need to assess whether the existing space management software could meet future requirements

Identifying and addressing key systems issues - Including different systems options e.g. packaged software versus bespoke, level of integration required between different software applications, different sources and types of telemarketing software e.g. contact management systems versus sales automation systems

Identifying organisational and operational matters - which may impact the success of systems improvements

Business intelligence - Comprehensive sales analysis by product, product group, customer, sales person, property unit etc.
Outcome The Company selected suppliers who can provide modern financial software together with an innovative Customer Relationship Management system interfacing with the space management software together with communications links between all sites and HQ.

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