Providing independent business systems advice to distribution companies

Case Study - Distribution





Case Studies


Carphone Warehouse



Now a well known mobile communications retailer. Microguide assisted the Carphone Warehouse (CPW) when the Company had less than 20 stores and was growing very rapidly. The Company had outgrown its existing systems and needed solid back and front office systems to manage the next stage of its growth.


Definition of requirements and selection of packaged software. Implementation project management


20+ retail stores, 50+ employees, 8m+ turnover.

Scope of requirements

Stores CRM, EPOS, insurance processing, sales order processing and invoicing

Back office - stock, sales analysis, purchase planning, purchase order processing, accounting ledgers.



Outgrown current system - CPW had outgrown its current system. It was unable to support future business expansion.

Rapid growth CPW was experiencing rapid growth and required robust packaged software to manage and control that growth enabling the Company to rapidly add on more stores with minimal operational effort.

Significant functional weaknesses - including the inability to process news sales quickly enough in the stores, check stock availability across locations or to process bulk replenishment orders for delivery to multiple locations.

Limited management reporting - much analysis had to be performed using spreadsheets, which required data to be rekeyed.


Documented user requirements in the form of an ITT which was issued to a small group of potential suppliers. Supplier proposals were evaluated and shortlisted. Detailed demonstrations were attended and the favoured solution selected. Following selection Microguide assisted with pricing and contract negotiations and implementation planning and project management.

Contact Details:

Microguide Corporate Computer Consultants, 82 Shortlands Road, Kingston-upon-Thames, KT2 6HE

Tel: 020 8549 7152

Fax: 020 8549 8112

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