Providing independent business systems advice to distribution companies
Our
distribution sector team has assisted many mid-market companies improve
and enhance their business systems. This sector continues to be a major
part of our business.
Distribution has long ceased to be a
simple matter of taking orders and then delivering when you can. The
advent of the internet has created a 24 x 7 world where the customer
expects their goods almost on demand. Any distributor or retailer unable to meet customer
expectations will quickly lose business to their more nimble competitors.
Distribution
is increasingly about relationships, information, knowledge, and
anticipating needs. In short, like any other service business, it's all
about adding value. The main area where you can add value is by providing
outstanding customer service. To be in a position to provide exceptional
customer service companies are increasingly looking to IT and business
systems to provide competitive edge.
Key issues where technology can assist in
improving customer service include:
e-ordering and allowing access to
stock by customers stock levels and availability order fulfilment accuracy of picking batch and serial number tracking back to back ordering on-time delivery sales and margin analysis e-procurement and communication with
suppliers warehouse organisation.
|
CASE STUDIES Wholesaler of veterinary products - Evaluation of potential alternative application software solutions. Multi-site cash and carry - Established an IT strategy followed by definition of requirements and selection of appropriate solution and supplier. Electronic components distributor - Definition of requirements and packaged software selection. Wholesale distributor of kitchenware products - Definition of functional requirements and systems selection. Mobile phone retailer - Systems selection & Implementation Management. Supplier of premium kitchen range systems - Defined IT systems strategy Wholesale distributor of food products - Established IT strategy and systems selection.
|
Microguide Corporate Computer Consultants, 82 Shortlands Road, Kingston-upon-Thames, KT2 6HE
Tel: 020 8549 7152
Fax: 020 8549 8112
Email:enquiry@microguide.co.uk
ã2008 Microguide. All rights reserved.
