Providing independent business systems advice to distribution companies

Sector - Distribution

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Our distribution sector team has assisted many mid-market companies improve and enhance their business systems. This sector continues to be a major part of our business.

Distribution has long ceased to be a simple matter of taking orders and then delivering when you can. The advent of the internet has created a 24 x 7 world where the customer expects their goods almost on demand. Any distributor or retailer unable to meet customer expectations will quickly lose business to their more nimble competitors.

Distribution is increasingly about relationships, information, knowledge, and anticipating needs. In short, like any other service business, it's all about adding value. The main area where you can add value is by providing outstanding customer service. To be in a position to provide exceptional customer service companies are increasingly looking to IT and business systems to provide competitive edge.

Key issues where technology can assist in improving customer service include:

  • e-ordering and allowing access to stock by customers

  • stock levels and availability

  • order fulfilment

  • accuracy of picking

  • batch and serial number tracking

  • back to back ordering

  • on-time delivery

  • sales and margin analysis

  • e-procurement and communication with suppliers

  • warehouse organisation.

CASE STUDIES

Wholesaler of veterinary products - Evaluation of potential alternative application software solutions.

Multi-site cash and carry - Established an IT strategy followed by definition of requirements and selection of appropriate solution and supplier.

Electronic components distributor - Definition of requirements and packaged software selection.

Wholesale distributor of kitchenware products - Definition of functional requirements and systems selection.

Mobile phone retailer - Systems selection & Implementation Management.

Supplier of premium kitchen range systems - Defined IT systems strategy

Wholesale distributor of food products - Established IT strategy and systems selection.


Contact Details:

Microguide Corporate Computer Consultants, 82 Shortlands Road, Kingston-upon-Thames, KT2 6HE

Tel: 020 8549 7152

Fax: 020 8549 8112

Email:enquiry@microguide.co.uk

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