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Case Study - Distribution

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Supplier of premium kitchen range systems

 

Background

This company based in the north-west are the distributor in the UK of premium kitchen range ovens manufactured in Europe. The company sells its products and accessories via kitchen design studios and Department stores and provides an installation service. Order processing, stock control and accounting functions were based on packaged software and there was a standalone customer service package used to manage the installation and repairs service.

Project

IT systems strategy to review the existing system and determine the options for replacement.

Scale

Single warehouse, 50+ employees, 17m+ turnover.

Scope of requirements

Sales & marketing, order processing & logistics, service management, accounting, financial and management reporting.

Issues

Legacy system reaching the end of its useful life - a review was required to determine whether the existing system could be upgraded or a new integrated application suite required.

Reliance on ad-hoc spreadsheet applications - a large number of spreadsheet applications were being used because of the lack of functionality provided by the existing legacy system.

Desire to implement e-business - management believed that improvements in efficiency and productivity could be achieved by implementing appropriate e-business applications.

Make better use of marketing information - very little use was being made of enquiry and installation data which had been captured over the years.

Duplication of effort and data - the lack of integration between applications resulted in a high incidence of duplication.

 

Summary

A business orientated IT systems strategy was produced including a review of the existing systems, a target systems structure and options for achieving the proposed structure, a high-level summary of requirements, systems and operational issues that needed to be addressed prior to selection of a new system, order of costs and the suggested way forward.


Contact Details:

Microguide Corporate Computer Consultants, 82 Shortlands Road, Kingston-upon-Thames, KT2 6HE

Tel: 020 8549 7152

Fax: 020 8549 8112

Email:enquiry@microguide.co.uk

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