Providing independent business systems advice to couriers
Bridges Worldwide
Background
The largest independent wholesale courier
company in the UK. Its clients include all the major courier companies
including TNT, Federal Express, DHL and UPS. In addition it also works
with airlines directly providing own brand courier services. The main
office, based near Heathrow Airport, consists of three operating units,
customer service, operations and finance. A small network of PC's was
being used running packaged accounting applications and bespoke operation
and customer service applications.
Systems review.
Scale
1 warehouse, 25+ employees, £5m+ turnover.
Scope of requirements
Operations including consignment processing, pre-flight planning and consignment logistics. Customer Relationship Management (CRM) including sales & marketing and customer care. Finance including accounting ledgers and financial and management reporting.
Rapid expansion of the business -
turnover was doubling year on year and the existing systems were unable to
support the growth.
Appropriateness of existing systems
- the need to determine if the existing computer hardware was appropriate
and capable of supporting the future information systems required by the
business. Infrastructure standardisation -
management needed assistance to determine the most appropriate computer
systems infrastructure capable of supporting the existing and future
business operations. Integration - urgent need to
determine how best to integrate all aspects of the operations so as to
improve the timeliness and accuracy of information and the efficiency of
production. IT support - management required
advice on how adequate IT support could be provided.
A 25 point action plan was developed which involved implementing new hardware infrastructure and implementation of standard packaged software to cover the operational and accounting aspects of the operations.
Microguide Corporate Computer Consultants, 82 Shortlands Road, Kingston-upon-Thames, KT2 6HE
Tel: 020 8549 7152
Fax: 020 8549 8112
Email:enquiry@microguide.co.uk
ã2008 Microguide. All rights reserved.
