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Case Study - Manufacturing





Case Studies



Calhoun Holdings Limited



Calhoun, based in Basingstoke, specialise in the manufacture and distribution of healthcare textiles, cargo control and industrial textile products. Two main areas of business

1. Manufacture and distribution of garments and other textile products for hospital use. Garments are made in Yorkshire from materials purchased mainly from the USA and India. The factory in Yorkshire employs 30+ machine operators with some assembly contracted out. Sales are 85% UK and 15% export.

2. Manufacture and distribution of cargo control and industrial textile products, for example, polyethylene tarpaulins and load restraint equipment such as buckles and straps. 


Definition of requirements and packaged software selection.


2 UK locations, 50+ employees, 5m turnover.

Scope of requirements

CRM including marketing database and telesales, sales order processing & invoicing, stock control, works order processing, purchasing, EDI, financial ledgers and e-services


Fast, integrated CRM and telesales environment required - providing quick response to quotation requests and follow up.

Production planning - to be kept simple and flexible via the use of spreadsheet models linked to main application software.

Euro requirements - key reason for replacing existing systems.

Latest technology required - E-business services, EDI and CAD.

Company IT standards - management required a clear strategy for future information systems selection and implementation.


The ITT was issued to six qualified suppliers. Following evaluation of supplier responses and detailed structured demonstrations from a shortlist the Company selected a packaged software solution. This solution, running on Unix and Windows NT, required no modifications and covered all aspects of the business from financials, logistics to CRM from a supplier specialising in its industry sector i.e. light manufacturing and distribution.

Contact Details:

Microguide Corporate Computer Consultants, 82 Shortlands Road, Kingston-upon-Thames, KT2 6HE

Tel: 020 8549 7152

Fax: 020 8549 8112

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