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Case Study - Professional Practices

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Specialist recruitment agency

 

Background

A private company supplying engineering support resources to the aviation industry. The company arranges project teams of specialist and licensed aircraft engineers and technicians who travel to customers' facilities around the world to undertake short and long term contracts. At any one time there can be over 200 engineers working on contracts for a core client base of 30 companies including international airlines. The company maintain a database of engineers at its head office from where all operation, accounting and payroll functions are managed. The existing computer system included a 9-user Unix system running specialist packaged software for the recruitment industry.

Project

IT systems strategy and systems selection.

Scale

1 UK location, 13 employees, 6m+ turnover.

Scope of requirements

Personnel database, recruitment progressing, payroll, sales invoicing, sales ledger, purchase ledger, nominal ledger.

Issues

Old legacy systems - existing systems were old and could not easily provide the necessary information in a suitable form to facilitate effective management of the business.

Inadequate support - the support being provided by the existing supplier was no longer adequate and management felt that they had lost interest in providing support.

Limited management information - more comprehensive information was required on a prompt basis to control and manage the business and to fulfil performance reporting requirements efficiently.

Integration - a new integrated systems was required providing access to the operational, accounting and office productivity facilities from a single PC on each user's desk.

Improved office systems - a new system was required supporting modern office facilities such as e-mail, Internet access and fax from the desktop.

 

Summary

A forward looking systems vision was defined including the envisaged target systems structure, the likely order of costs and recommendations on organisational and operational issues. An ITT was issued to a number of potential suppliers and their proposals evaluated. The IT infrastructure was updated to allow support for Microsoft Exchange and Office and the existing specialist packaged software transferred onto the new infrastructure pending delivery of the new Windows based e-enabled version of the software.


Contact Details:

Microguide Corporate Computer Consultants, 82 Shortlands Road, Kingston-upon-Thames, KT2 6HE

Tel: 020 8549 7152

Fax: 020 8549 8112

Email:enquiry@microguide.co.uk

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